Jessica Peck
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Incident Management
Overview At Kuali, we monitor our systems to ensure all services function according to our Service Level Agreement (SLA). This document summarizes the process we follow when we become aware of an ...
Customer Support Services Commitment and SLA
Updated March 2023 Customer Support Services Commitment and SLA Customers are vital to Kuali. Kuali provides Customer Support and a Service Level Agreement (SLA) to support its customers, ensuring ...