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Jessica Peck

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Latest activity by Jessica Peck
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    Jessica Peck created an article,

    Incident Management

    Overview At Kuali, we monitor our systems to ensure all services function according to our Service Level Agreement (SLA).  This document summarizes the process we follow when we become aware of an ...

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    Jessica Peck created an article,

    Customer Support Services Commitment and SLA

    Updated March 2023 Customer Support Services Commitment and SLA Customers are vital to Kuali. Kuali provides Customer Support and a Service Level Agreement (SLA) to support its customers, ensuring ...