Using the Knowledge Base

• Using the Knowledge Bases
• Search
• Stay Up to Date on Any New Content
• Community Circles
• Activities

Using the Knowledge Bases

The Kuali Support Portal allows users to access documentation for each product in a user-friendly, searchable interface. Users can use search to look up keywords or subjects within the documentation or simply browse the available resources by section.

When you click on a given product you will see the below starting categories:

Kuali Knowledge Base

Articles on Kuali functionality that are consistent across any Kuali product - how to create a form, create a workflow, create integrations, manage People & Groups, System Administration, etc.  It's the place to start to get yourself familiar with Kuali system fundamentals.

Product Knowledge Base (i.e. Build Knowledge Base)

Articles explaining product specific functionality and best practices are published here.  These  articles will expand beyond the fundamental documentation and give more guidance on a per product basis.  For guidance on shared functionality available on all products please refer to the Kuali Knowledge Base. 

System Status

Check the Kuali system status and you can subscribe to updates to be alerted of any issues or system outages.

Note: Within products that still have Classic versions you can easily navigate to those knowledge bases via the banner message:

Search

You can browse through content in the Kuali Support portal but you can also use the search to find content related to a keyword or phrase.  Searching will not only find posted articles by Kuali in the Knowledge Base but also any Community Circles discussions that also contained that keyword.

How Can I Stay Up to Date on Any New Content?

In addition to the What's New in the app letting you know of new functionality you can also track recent documentation additions or community conversations in the Kuali Support Portal.   You can 'Follow' Sections, Articles, Users, or Community Topics to get email notifications when new items are posted.  To 'Follow' you can simply click on the follow icon in the appropriate area.

Note: You will need to be logged in to be able to Follow articles.

Also, to follow specific users you can click on their name from the article or post and click the 'Follow' icon in their user profile.

Also, make sure to stay up to date on new functionality that is announced directly in the Kuali application in the top righthand corner 'What's New' option.  More information can be found in the What's New Section article. 

Community Circles

We also have the Circles Community forums to engage with your peers to ask questions and share ideas. More information on the how to get involved in the community can be found in the Using Kuali Circles Community article.   

Activities

Once logged into your Kuali Support portal account you can review all your activity and items you've followed in the Kuali Knowledge Base.  When you click on your name in the top righthand corner other options become available including 'Activities'. 

Within the 'Activities' it allows you to track all your 'Requests', 'Contributions', and items you are 'Following' in the Knowledge Base.  Within the Requests section it will show you the tickets you've submitted in the 'My Requests' and any tickets you're copied on in the 'Requests I'm CC'd on' option.  If a designated contact for your institution you will also see a 'Organization requests' tab to see a list of all outstanding issues for your institution.  

This area also allows you to search your requests by keywords/status or you can use a number of available Search Operators (more info on those can be found here).  Once you open one of your tickets you can see further information like the current status, updates, and it also allows you to comment directly to add additional information or ask for an update.